Parties
Seller is Posh Piercing, Munkegata 1, 0656 Oslo, info@poshpiercing.com, (+47) 96880439, with organization number 996058506, and is hereinafter referred to as the seller/seller or Posh Piercing. The buyer is the consumer who places the order, and is hereinafter referred to as the buyer/purchaser.

Price
The stated price for the goods and services is the total price to be paid by the buyer. This price includes all taxes and additional costs. Additional costs that the seller has not informed the buyer of prior to the purchase shall not be borne by the buyer.

Payment
Payment for products is made when ordering goods, through the online store’s payment solutions.

Delivery
Products in the online store are available from stock in Oslo, Norway. Items are shipped from stock within 24 hours of ordering (or the first business day if it is a weekend/holiday). Within Norway, goods are sent with RFID tracking and delivered to the mailbox. Outside Norway, goods are sent by regular mail.

Right of withdrawal
There is a 14-day open purchase on unopened products.

The piercing is a hygiene product, and is delivered in a sealed transparent bag. In order to assure our customers (including you) that the piercings have not been used by anyone else, the product cannot be returned once the sealed bag has been opened.

Returns
When returning, it is important that order number and / or the invoice itself is included in the shipment, otherwise it is not possible to link the return to the order itself. Feel free to return the package with tracking to ensure that it arrives (the seller cannot take responsibility for returned packages that do not arrive).

If the entire order is returned, the shipping costs for dispatch will also be refunded (but returns are covered by the buyer).

If only parts of the order are to be returned, the buyer is requested to contact the seller (Posh Piercing) before the sealed bag is opened.

Complaint handling
If a problem arises with a product after the sealed bag has been opened, this will be treated as a normal complaint. The seller (Posh Piercing) will do our best to find a solution to this. However, please note that damage or problems caused by the end user or through normal wear and tear will not be covered.
It is important to contact Posh Piercing before returning any damaged product.

Conflict resolution
In the unlikely event that it is not possible to reach an agreement, and you wish to complain about the decision and/or user support, the matter can be taken up with ODR (Online Dispute Resolution Center), which is an EU governed impartial complaint authority.

Last updated November 14, 2022

Returns and Exchanges for Purchases Made in the Studio/Store

At Posh Piercing, hygiene and safety are always a top priority.

1) Purchases in the studio are generally final

For purchases in the studio, we do not offer a general open purchase.
This means that jewelry cannot normally be returned or refunded if the customer regrets, buys incorrectly or changes their mind.

2) Returns are only possible if the seal is unbroken

We can still offer returns in some cases, but only if the following are met:
– The jewelry is unused
– The jewelry is in its original packaging
– The jewelry is vacuum packed or sealed
– The seal is completely unbroken
– The customer has a receipt

If the packaging has been opened or the seal broken, we cannot accept returns for hygienic reasons.

3) Jewelry cannot be tried on

For hygienic reasons, jewelry cannot be tried on before purchase.
Jewelry that has been tried on or handled as a “test” cannot be returned.

4) Important: The customer must inform about the need for a return option at the time of purchase

If the customer wants the option of returning the item, this must be stated before the purchase is made.
We will then ensure that the item is delivered in correctly sealed packaging.

If this is not clarified at the time of purchase, we cannot normally take the item back afterwards.

5) Complaints about faults or defects

If the item has a manufacturing defect, the right of complaint applies in accordance with the Norwegian Consumer Purchase Act (forbrukerkjøpsloven).
Please contact us as soon as possible with a receipt and photo, and we will find a solution.